Tuesday, November 10

Today

Ask Penny⌘K
Waiting for a person
2
Answered by Penny
41 of 46
Visits today
11
Open tickets
12

Waiting for a person

MerchantChannelReasonWait Panadería SolCall · SpanishTerminal offline0:42 Bayside GrillEmailChargeback18 min Luna CaféEmailBook install3 h
Penny noticed three Genius terminals on the same internet provider went offline after 7 AM. Likely an outage, not hardware. The owners got a Tap to Pay link.

Team

3 field · 2 on calls · 5 free
{{m.ini}} {{m.n}} {{m.s}}
October residuals
$48,920
+3.1% vs. September
Agent payouts
$14,676
Ready to pay
Net
$34,244
After splits

Residuals by month

{{mo.v}} {{mo.m}}

By agent · October

AgentMerchantsResidualPayout Emre Kaya312$15,840$6,336 Sofia Martinez244$11,910$4,169 Jorge Alvarez198$9,630$3,371 House246$11,540$800
Penny found a buy-rate change on 12 merchants in the processor file, about −$410 a month. Flagged for Hannah.

Merchant health

812 healthy141 watch47 at risk

POS mix

612 Genius301 our POS87 other

Devices

In stock
64
In the field
1,284
Repair
9

Might leave

MerchantWhyOwnerNext step Sunset NailsSales −31%, no visit in 41 daysEmreVisit today Ocean MartCompetitor offering free terminalsSofiaRate review Café LumièreTwo calls about slow printingDanielSwap printer Taquería El PatrónAsked twice about faster fundingJorgeOffer next-day